Mio Watch Customer Service

MIO Customer Service

For customer support and product inquiries you can reach the MIO Customer Service team by going to the Contact Us page and filling out the email form. This will allow us to serve you in the most effective manner.

You can also reach us by phone at:1-877-770-1116,

Monday to Friday, 11:00 am - 4:00 pm Central Time. 

 

If you are looking to check the status of an in house repair, please click here to access our service repair website.  Enter your job/repair number in the top right hand corner to find out the status.  You can also email our team to find out more.  Click here to send one of our customer representatives an email. 


Do you have questions about your MIO Watch or purchasing a watch online? Please view our FAQ section to find answers to the most commonly asked questions.  

Have you misplaced the instructions that came with your MIO? You can download your MIO Watch user guides for each model on our Download Instructions page.
 

MIO has produced a series of Instructional Videos for those visual learners! Great alternative to reading the user guides.

 

Does your MIO need servicing? Go to our Service and Returns page for further information.

I was doing some work with a television station and I was provided with a hired car with a driver. The driver’s name was John. Throughout my ride John confided in me that he had recently survived a heart attack. He was determined to seize this second change at life by improving his health, losing weight and changing his overall lifestyle! He was terrified that if he overexerted himself that he would relapse and possibly have another heart attack. While listening to this brave man’s story I realized that I could help this man! Recently a good friend of mine, Liz Dickinson had given me one of her new products that her company was launching, the MIO Beat. MIO makes strapless heart rate monitors, perfect for this individual! I told him all about the watch and offered him the one I was wearing. He was very thankful! He dropped me off at the location and I bid John goodbye.

Recently, four years since I last saw John I was doing more work with the same television station. As I stepped into the hired car, the driver turned round in his seat and said “You don’t recognize me, do you?” Slightly embarrassed I replied that I didn’t. “It’s John! You gave me your MIO watch 4 years ago!”

The transformation was unbelievable, he was like a whole different person! He told me that since I had given him the MIO watch that he had lost 70 pounds! MIO had changed John’s life, not only had he lost so much weight but he had also gained back his confidence and self esteem. He was happier than ever!

-Rosalie Brown, Television Presenter

Got a story? Email us at feedback@mioglobal.com