How do I return my order?

A return merchandise authorization (RMA) is required for all returns. You can request a return within 30 days of the product shipment date. All returns must be in their original packaging and in new condition, or they will be rejected and shipped back to you. Shipping costs will not be refunded. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have any questions.

  1. To receive an RMA click Shipped Orders and select the order that included the item you want to return.
  2. Click the Request a Return button on the right side of the order.
  3. Select the items you want to return and click the Create Return Request button.

You will receive an email with instructions for returning the items.
When you receive your order, the contact information of the merchant shipper will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

Your order must be returned to the merchant shipper in order to receive full product credit; your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

“I’ve been obese since age 8 and had fought with my weight for more than forty years.  After 16 months I have I lost nearly 100 pounds and I reduced my diabetes and cholesterol medications to less than half of their former levels.  Using MIO has helped tremendously and you have my thanks for providing such a useful product!”
- G. George, Nevada

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